Service Access: Working with residents to build better services

Each day, Austin residents engage over 45 different city departments and offices to gain access to services. Through its numerous programs and units, the City offers hundreds of services, from everyday amenities to emergency resources including food assistance, building permits, utilities, and more.

But resident face barriers to services that are both physical and digital, such as language barriers, inaccessible locations, complicated eligibility requirements, and webpages that inaccessible from a phone or tablet. Barriers to services are as diverse as residents living in Austin, so we need your help to identify obstacles that you encounter when trying to engage with the city.

Below is a survey which will help to better understand the different type of obstacles that occur.